Client Services Agent
Brussels
Permanent
Selection & Interim
Our client is a Belgian-based financial services company that specializes in the settlement and delivery of financial securities (such as stocks, bonds, and investment funds), as well as the custody and management of these securities. For this job, you must be able to respond independently to inquiries of medium to high complexity in one’s own stream. You will also manage some non-standard inquiries and specific service issues (non-structural) by raising it to the internal stakeholders and proposing a solution or alternatives. Excellent English skills and stress management are required for this position.
Our client offres a permanent contract in a highly professional international environment with an emphasis on knowledge sharing, training, and reskilling.
Our client offres a permanent contract in a highly professional international environment with an emphasis on knowledge sharing, training, and reskilling.
Description
- Responsible for delivering cash or securities operations servicing clients;
- May concentrate on a specific aspect of the business (transaction processing, asset servicing, collateral, funds, banking, reconciliation, investigations ...);
- May also lead or contribute to projects or initiatives in the areas of operational efficiency, risk, quality, regulatory and strategy.
Your profile
- Very good communication skills to ensure extraordinary services for our clients;
- Ability to pragmatically and efficiently resolve problems;
- Able to manage and resolve situations within established guidelines like escalations or more complex investigations;
- Adaptive and flexible attitude to varying scenarios and possible stressful situations;
- Assertive capabilities to foster efficient inter-departmental communication;
- Fluent proficiency in English;
- Strong sense of ownership;
- Readiness to perform autonomously and lead or contribute to new and on-going projects.
Offer
- A permanent contract;
- An excellent opportunity to practice and develop your talents in a highly professional international environment;
- Working closely with inspiring, supportive and engaged colleagues, interacting with many stakeholders at all levels across the organization;
- A learning and development focused environment with an emphasis on knowledge sharing, training, and reskilling.
