Helpdeskmedewerker

Reference: 10032216 Antwerp Fixed term Selection & Interim

Description

• From the broker help desk you are responsible for a personal and professional contact with the broker.
• You represent the company as the first point of contact to the brokers for support in using the tools.
• It is a priority that the brokers are helped in a quick and constructive way with their questions and/or problems in their work in the company's applications.
• You will be responsible for answering questions and problems via phone and email, analyzing and documenting those questions related to broker applications, and providing solutions.
• If needed, you will also support brokers via screen takeover.
• You will be part of a team working together to develop and share solution scenarios, and to standardize and optimize working methods, processes and tools.
• In addition, you will also follow up on administrative tasks related to the broker applications.

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Your profile

• You are customer-oriented and results-driven and have a high level of commitment, flexibility and eagerness to learn.
• Furthermore, you have a hands-on mentality and are able to work well under pressure.
• You have a professional bachelor preferably within Insurance and at least 5 years of experience within a helpdesk.
• Knowledge of insurance and IT are a plus, and you are plan strong and result oriented.
• You are analytically strong and problem solving.
• You have a very good knowledge of Dutch and French.

Offer

• Opportunities for advancement in a strong company culture where employees are central.
• Flexible working with homeworking and sliding working hours.
• An interesting salary package with fringe benefits.

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