Digital Banking Advisor

Our client specializes in Private and Corporate Banking. They are looking for a Digital Officer to support customers and employees with digital banking, fraud control and project implementation. Attractive benefits and room for personal development are offered.


  • You will be the point of contact for Clients and Employees for operational questions or issues related to: Digital Banking (App, Web) - including online payments, digital signing and Video Banking
  • You are responsible for maintaining processes and procedures around these applications (Knowledge Base, SOP, Process Descriptions)
  • You are responsible for supporting the rollout of new functionalities
  • Providing input based on contacts with clients and employees for improvements
  • Follow up data regarding use of the applications, trend analyses
  • Monitoring (potential) fraud in online payments and taking appropriate actions in consultation with various stakeholders (commercial, compliance, risk).
  • In case of more complex problems, search for solutions together with local PO and HQ support teams in order to achieve customer satisfaction.
  • Execute projects within the Digital & Project Office.

Your profile

  • Client and solution oriented thinking
  • Communicative in both NL and FR (written and spoken) - ENG is a plus
  • Understand processes and be able to adjust them if necessary in a Private Banking / Wealth Management context, while respecting the existing risk framework
  • Eye for detail in the context of online payments and fraud scoring
  • Professional handling of HNWI combined with the necessary patience
  • Ability to deal with change is a must
  • Project management skills
  • Stakeholder management skills


  • You will join an international environment with a great name in the Private Banking sector
  • Our client attaches great value to personal development
  • This translates into giving you great responsibility and room for entrepreneurship
  • In addition, you will of course also receive a good salary package and excellent benefits (such as meal vouchers, a broad collective insurance package and flexible working)

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