Gestionnaire de dossiers Wavre

Our client, a reputable broker in the Belgian market, is looking for a Property & Casualty Insurance Case Manager for one of its branches in Wavre. As a file manager, you will be the first point of contact for customers (individuals and SMEs) in the day-to-day management and follow-up of their files, and will also work closely with the Account Managers.


  • You are the first point of contact for individual and SME customers, whether by telephone or in person at the branch;
  • You listen to customers' needs and respond appropriately with suggestions for improvements or by arranging appointments with the sales people in question;
  • You demonstrate proactivity through cross-selling;
  • You work closely with the Account Managers on the administrative follow-up of customer files (correspondence, file follow-up, etc.);
  • You are also in contact with insurance companies in the context of quotation requests for Account Managers.

Your profile

  • You have a bachelor's degree in insurance or sufficient experience to meet this requirement;
  • You have at least 3 years' experience in brokerage;
  • You are used to working with BRIO software:
  • You have an excellent knowledge of written and spoken French;
  • You have various certifications (PCP, anti-money laundering, MiFid);
  • You are autonomous, proactive, rigorous and empathetic.


Our client is offering you a great job opportunity on a permanent contract in a branch located in Wavre. You'll enjoy a varied job, an attractive salary (depending on your experience) and various extra-legal benefits such as group and hospitalization insurance, luncheon vouchers, eco-cheques, access to a cafeteria plan, a total of 26 days' vacation and the possibility of one day's teleworking during the week.

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