Customer Care Pension

Join our client, an insurer specializing in pension funds, located in Brussels. As a member of their team, you will be responsible for managing customer contacts, following up files and providing quality advice. Enjoy a permanent contract, an attractive salary and attractive fringe benefits.


  • You manage contact with customers by email or telephone. You understand their needs and respond in a professional and positive manner. You follow up customer files from A to Z;
  • You answer questions posed by our affiliates via various communication channels and provide quality advice;
  • You advise and support affiliates/prospects on their products (pensions, guaranteed income, various insurance products, etc.);
  • You identify affiliate/prospect needs and business opportunities in order to plan quality appointments for field sales staff;
  • You prospect prospects by telephone and e-mail on the basis of a customer file;
  • You guarantee a seamless, documented follow-up. All information and actions are logged and processed according to standard operating procedures.

Your profile

  • You have at least a bachelor's degree;
  • You have previous experience in customer service;
  • You enjoy customer contact. You are able to communicate with a high level of quality, have good writing skills and know how to adapt to a demanding interlocutor;
  • You have an excellent knowledge of Dutch;
  • You are proactive and have a sense of challenge; you are flexible, dynamic, enthusiastic and optimistic;
  • You are reliable and meticulous: every file and follow-up will be documented;
  • You have a flair for sales and are a skilled negotiator; you know how to argue and deal with objections.
  • You are customer-oriented;
  • You are capable of carrying out both commercial actions and administrative tasks.


Our client offers an open-ended contract (CDI) that includes an attractive salary and various fringe benefits such as hospital and group insurance, luncheon vouchers and reimbursement of transport costs. In addition, our client offers flexible working hours, the possibility of telecommuting and a warm, friendly working environment.

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