TeamLeader Customer Onboarding
Brussels
Permanent
Selection & Interim
We are looking for a Team Leader to oversee the Customer Onboarding team for a client active in the credit. Within the group, the service "B2C Onboarding" is responsible for the introduction, analysis, follow-up and disbursement of B2C credit applications (direct requests from customers). The ideal candidate should have experience in customer service, be able to manage and motivate a team effectively, and possess excellent communication skills.
Description
- As team leader you are responsible for coaching, organizing, planning and monitoring a team of about 16 employees.
- You encourage continuous development and support your employees in this. By leading the team in a dynamic and creative way, you increase the involvement of the employees and motivate them to achieve the objectives that you have set.
- These priorities and objectives are clearly communicated and followed up by you. Together you strive for quality, as team leader you monitor the quality of work and coach the employees where necessary.
- In the context of continuous development, you are actively involved in improving our procedures, together with your colleagues in the management team. For sensitive files (both internal and external), you act as point of contact.
Your profile
- You are a born people manager, with excellent leadership and coaching skills and proven experience.
- You get your motivation from lifting up your team, increasing customer satisfaction and achieving results.
- You are responsible for achieving the commercial results linked to the activities of your team.
- You are in contact with the commercial departments within our company and work closely with them to achieve the results.
- You are also fluent in French and Dutch.
Offer
- An instructive position in a flexible work environment
- An open working atmosphere and great colleagues who work with you to achieve high customer satisfaction
- Numerous training opportunities to keep developing your knowledge and competences
- A contract of indefinite duration in a growing company
- A competitive salary, complemented by an extensive package of fringe benefits (insurance, meal vouchers, extra-legal holidays, etc.)
- A Flex Income Plan where you can annually convert your year-end bonus (with a fixed collective choice) into extra benefits including a bicycle lease, extra leave days, a car, etc.
- Focus on work-life balance, where we offer the possibility to telecommute
