Medical Customer Care Advisor

Reference: 10031379 BrusselsBrussels PermanentPermanent OutsourcingOutsourcing
As an external consultant, we offer you a permanent contract in Brussels.
You will play a role in the management of claims for our well-known client in the insurance sector.


  • You deploy all your professionalism to provide our customers with optimal assistance in case of hospitalization abroad and organize repatriation if necessary;
  • You offer our customers new digital health services such as: online doctors, online psychologists or second medical opinion;
  • You also offer support in daily life when it is difficult, by organizing cleaning services, cabs, etc. as part of a hospitalization or assistance insurance;
  • You interact with clients in need of emergency assistance in Belgium and abroad, providing support and empathy and proposing the most suitable solutions for the client;
  • You implement the appropriate means necessary to provide the necessary assistance to the customer and coordinate the medical assistance operations;
  • You put the customer at the heart of the solutions, demonstrate a strong interest in digital solutions and promote them to customers;
  • You optimize the customer experience by ensuring the complete processing of the customer's file, from the management of the claim to the closing of the file.

Your profile

  • You have a bachelor's degree or at least a first experience in the insurance industry;
  • You have a technical knowledge of claims management and file management;
  • You have a good oral and written understanding of French, Dutch and English;
  • You have good listening and communication skills;
  • You are customer oriented;
  • You are a negotiator at heart;
  • You are organized;
  • You are able to make decisions quickly;
  • You are empathetic.


Our client is active in the insurance sector.
We offer you a permanent contract as well as various extra-legal benefits.
As a Consultant, you will carry out several assignments at our clients' sites in a professional working environment where initiative is valued.

Apply How can I help you?


Hi, I'm Redouan Abdelali, business consultant,
Is this job a good fit?


How can I help you?