File manager

Reference: 10030914 BrusselsBrussels PermanentPermanent OutsourcingOutsourcing
For a client active in the banking sector, we are looking for a File Administrator.


As a file manager, you will be responsible for :
  • Autonomously processing files in a correct manner and within the predefined standards (SLA) ;
  • Reading and interpreting statutes in order to gather the necessary legal information ;
  • Collecting and entering tax data ( Qualified Intermediary, Foreign Account Tax Compliance Act, Common Reporting Standard, ...) ;
  • Review and/or validation of documents and creation and amendments of legal entities ;
  • Provide telephone and written support to the Front Office for processing files.
More specifically, you will :
  • Be responsible for the operational handling of files, both standard and combined and complex files and this for various types of clients ;
  • End-to-end processing of files taking into account the transversal aspect of the bank ;
  • Implementing the regulations of the compliance, legal and tax departments;
  • Finding the right balance between the legal obligations and a quality service to the clients and this within the set deadlines and service standards ;
  • Proactively inform and advise on identified and upcoming changes that may impact clients and their business ;
  • Interpreting, responding to and meeting the questions, needs and interests of both internal and external clients (what does the client want versus legal framework, ...) ;
  • Apply the most appropriate solution tailored to the customer ;
  • Understand the technological and operational processes within the bank and be able to assess the impact of actions taken on the customer and/or other services ;
  • Think critically when handling files.

Your profile

  • You have a Bachelor's or Master's degree ;
  • You have a first experience (a plus) ;
  • You have an interest in legal and tax aspects ;
  • You have a good knowledge of MS Office ;
  • You are analytical, autonomous and proactive ;
  • You are solution-oriented, structured and a team player.


Our client operates in the banking sector.
We offer you an open-ended contract with several fringe benefits.
As a consultant you will carry out several assignments with our clients in a professional working atmosphere where initiative is appreciated

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Hi, I'm Syntiche Mpongo, junior business consultant,
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