Global Custody Account Officer

Following up the daily operations of our clients in these areas: Income, Tax and Corporate Actions, cash and settlement. You make sure that all operations are monitored and settle on time;Managing the relationship with the other operational departments and providers;Informing the clients on the...

Description

  • Following up the daily operations of our clients in these areas: Income, Tax and Corporate Actions, cash and settlement. You make sure that all operations are monitored and settle on time;
  • Managing the relationship with the other operational departments and providers;
  • Informing the clients on the progress of operations, answering their questions, queries and claims in due time;
  • Analysing any change in the clients’ satisfaction to alert the Head of Custody Operations;
  • Assessing all areas of improvements in the internal organization to optimize processes and service delivery;
  • Following up cash and securities reconciliations, as well as incident files (creation/follow-up/closure and preventive measures);
  • Following up on all clients’ incoming and outgoing migrations.

Your profile

  • You have a good knowledge of Custody and Back-office operations;
  • You are fluent in English and French, Dutch is a plus;
  • You have a least 3 years of experience;
  • You have a strong sense of priorities and a knack for organization;
  • You solve problems in a dynamic, flexible and autonomous way and deal with all potential risks;
  • You have an eye for communication, both verbal and written;
  • You have the ability to show resilience in stressful situations;
  • You show good client focus skills, you can anticipate the clients’ needs and you always aim for high quality;
  • You are flexible and rigorous in all situations.

Offer

Our client, active in the banking sector, offers a full-time permanent position.

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