Global Custody Account Officer

Description

• Following up the daily operations of our clients in these areas: Income, Tax and Corporate Actions, cash and settlement. You make sure that all operations are monitored and settle on time;
• Managing the relationship with the other operational departments and providers;
• Informing the clients on the progress of operations, answering their questions, queries and claims in due time;
• Analysing any change in the clients’ satisfaction to alert the Head of Custody Operations;
• Assessing all areas of improvements in the internal organization to optimize processes and service delivery;
• Following up cash and securities reconciliations, as well as incident files (creation/follow-up/closure and preventive measures);
• Following up on all clients’ incoming and outgoing migrations.

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Your profile

• You have a good knowledge of Custody and Back-office operations;
• You are fluent in English and French, Dutch is a plus;
• You have a least 3 years of experience;
• You have a strong sense of priorities and a knack for organization;
• You solve problems in a dynamic, flexible and autonomous way and deal with all potential risks;
• You have an eye for communication, both verbal and written;
• You have the ability to show resilience in stressful situations;
• You show good client focus skills, you can anticipate the clients’ needs and you always aim for high quality;
• You are flexible and rigorous in all situations.

Offer

Our client, active in the banking sector, offers a full-time permanent position.

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