Claims Handler Construction & Engineering

As Claims Handler Construction you advise your client companies within different claim cases and you follow up these claim cases of your clients from start to finish. Your clients are part of the Belgian economic fabric, active in the construction sector and are medium and large enterprises.


  • You are the interlocutor and confidant of your customers and ensure a personalized claims management for your customers.
  • You interpret the damage declarations and ensure a correct and efficient damage settlement.
  • The focus is on the processing of claims within construction related liability.
  • You ensure a correct and timely follow-up of your file.
  • You consult internally with the account managers or consultants about files.
  • As a mediator you negotiate with insurers about the settlement of claims. In more difficult negotiations you can of course count on the help of more experienced colleagues.
  • You guarantee a qualitative communication with clients, insurers and experts.
  • You provide feedback to the commercial department and to the underwriters about the settlement of claims by insurers and the quality of the policy.
  • You give priority to cooperation, collegiality, dynamics and trust within the team.

Your profile

  • You hold a bachelor's degree. Experience in insurance or construction is a plus!
  • An interest in insurance speaks for itself! You provide a strong portion of enthusiasm and energy, our client provides the necessary education and training. This will enable you to develop further into a specialist in B2B insurance.
  • Besides a perfect knowledge of Dutch, knowledge of French and English is a plus.
  • You are an empathetic listener who can empathize with your client's questions and problems.
  • You like to negotiate and are attentive to expectation management.
  • You know how to convey difficult messages in a constructive manner.
  • You work on your claims files in an autonomous and problem-solving manner.
  • You will be part of a team of great colleagues who complement each other and help each other.
  • You can identify with the company values: enterprising, target-oriented, customer-driven, team-oriented and solid.


  • An exciting position with the largest and most innovative insurance broker in Belgium.
  • A wide range of education and training to further develop your professional skills.
  • An organization that pays attention to the well-being of its employees in terms of health, flexibility of working hours, self-development, working from home, etc.
  • A pleasant working atmosphere with room for autonomy, initiative and growth opportunities.
  • An enthusiastic team and great colleagues who are happy to welcome you to the department.
  • In addition, you can count on an attractive salary package including fringe benefits, room to make your own choices and a social plan.

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