Client Service Delivery Manager

Manage migrations, mergers, liquidationsAct as key contact for clients after onboarding for any subject, escalation or that cannot be resolved at operational level;Similarly, assist and provide guidance to operational teams in dealing with clients as and when required;Ensure optimal coordination and...

Description

  • Manage migrations, mergers, liquidations
  • Act as key contact for clients after onboarding for any subject, escalation or that cannot be resolved at operational level;
  • Similarly, assist and provide guidance to operational teams in dealing with clients as and when required;
  • Ensure optimal coordination and communication between different departments and the clients
  • Centralise with the CSDS client requests for system enhancements, additional services or reporting
improvements,
  • Coordinate the detailed analysis of such requests and follow where relevant the implementation of administrative and/or technical solutions;
  • Hold regular meetings with clients in order to ensure qualitative follow-up of our services, review activity reports with clients and ensure follow up of actions;
  • Responsible with CSDS for complaints, escalations logging and internal dispatching, analysis;
  • Participate to implementing corrective actions when relevant and provide feedback to the client;
  • Assist and coach junior members of the team in building their know-how in relation to operations & services.

Your profile

  • University/Master’s degree or proven experience in a Fund Administration service/support/relationship management department.
  • Solid/strong experience (min. 10 years) gained in reputable banks or financial services organisations in Europe in an asset servicing or institutional sales role.
  • High level diplomatic skills with a hands-on approach.
  • Knowledge of Private Assets administration characteristics is a plus.
  • The understanding of bank and fund management operations is a plus.
  • Highly developed analytical ability, ability to lead initiatives, openness, flexibility and adaptability to
an international environment, a true service-minded attitude, with an ability to build and keep
relationships for the long term.
  • Fluency in English and in French, German being a strong asset.

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