Customer Care Leasing

Looking for experience in the leasing/financial sector?

Description

For one of our clients, a financial company of well-known car brands, we are actively looking for a Leasing Officer.

Your role:
  • You will ensure the optimal administrative management of the leasing contracts by ensuring the satisfaction of the end customers and the dealer network
  • You will deal with incoming customer requests, all channels of customer acquisition via chat, internet, mail and telephone.
  • To ensure the speed of processing of incoming events, you :
  • Ensure the adaptation of offers created by the sales network, direct contact with the network and the customer regarding management activities, the day-to-day life of the files, SEPA mandates, invoicing, monitoring of fines..., and reporting on the daily tasks performed.
  • Maintain a good relationship with your direct colleagues and other departments
  • Propose conversion operations to the client and follow up on them (contract transfers, client retention).
  • Participate in continuous improvement.
  • Ensure the coordination and management of files.
  • To do so, you will ensure external relations with :
  • All departments of the Belgian Joint Venture.
  • The front office and sales forces of the automotive brands.
  • The service providers used in the day-to-day management of rental contracts.

Your profile

  • You have a very good knowledge of French and a good knowledge of Dutch;
  • You have a bachelor degree;
  • You have a first experience in customer service;
  • You are rigorous and organized

Offer

Our client is located in Haren and offers you:
  • A work environment focused on the automotive industry but also on finance
  • An SME type environment: family oriented, friendly, short communication channels, accessible and available team managers.

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