Advanced Services Officer

Processing of mortgage files after the signature of the notarial deed until the end of the contract or the default.


  • To take cognizance of the request for modification of the contract: discharge, release, assignment of mortgage, modification of the terms of the deed (interest rate, duration, etc.)
  • Evaluate the feasibility of the request within the framework defined by the agreements concluded with the client and decide on the execution within this framework;
  • Prepare the file: check the act, request additional information and documents, complete the documents;
  • Prepare a proposal for the client and prepare a summary note to prepare the decision by the manager (+ possibly the client);
  • Communicate to the client and other parties concerned the decisions taken;
  • Handle fire files;
  • Research, apply for and verify insurance policy and execute the agreed arrangements;
  • Preparing a creditor's statement;
  • Request funds from the insurer;
  • Informing the parties involved;
  • Incoming mail: processing scanned mail within the time frame agreed upon with the client;
  • Outgoing mail: prepare mail for dispatch;
  • E-mails: processing e-mails to the division within the timeframe agreed upon with the client;
  • Telephone: answering telephone questions from customers.

Your profile

  • Experience as a file manager is an asset;
  • Excellent knowledge of Dutch and French;
  • You have a Bachelor degree or equivalent through experience;
  • You have a good knowledge of MS Office;
  • You are number oriented and have a critical and analytical mind.


Our client, active in the banking sector, offers a pleasant and varied fulltime job, in which you can use all your talents and in which there is room for initiative and personal development. There is a collegial and informal working atmosphere and a good work-life balance. In addition, we offer competitive compensation, fringe benefits, training opportunities, the possibility to work from home and interesting projects.

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