Commercial Agent

Efficient sales of financial products on the existing customer portfolio and acquisition of new customers;Optimizing profit per customer;Ensuring a minimum number of phone and telephone calls per day;Guarantee a perfect administrative follow-up;Working closely with other departments;Regulate the...

Description

  • Efficient sales of financial products on the existing customer portfolio and acquisition of new customers;
  • Optimizing profit per customer;
  • Ensuring a minimum number of phone and telephone calls per day;
  • Guarantee a perfect administrative follow-up;
  • Working closely with other departments;
  • Regulate the daily activities and work within the team;
  • Paying attention to fraud prevention;
  • Handling complaints accurately based on the guidelines;
  • Ensuring that legal requirements, regulations. Finance, departmental instructions and credit policy are adhered to; Secure established service levels;
  • Handle all customer contacts in line with the "Great Customer Experience" model;
  • Ask targeted questions to allow credit decision makers to make the right decisions regarding the creditworthiness of our customers and assess the credit risk to the lender;
  • Prevent payment problems and, if they occur, follow up on them while respecting the rights of the customer;
  • Provide input into working groups to facilitate and optimize new procedures and processes;
  • Follow up and test new or updated procedures and processes;
  • Give input from own knowledge;
  • Evaluate new procedures and processes after implementation.

Your profile

  • Minimum high school diploma;
  • Dutch = excellent level;
  • A first experience (preferably in a 'contact center');
  • Thorough product knowledge;
  • Communicative and commercial skills;
  • Basic knowledge of Microsoft Office applications;
  • Administrative skills;
  • Understanding of creditworthiness of customers.

Offer

Our client, active in the banking sector, offers an interim contract with option permanent.

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