Commercial Agent

Description

• Efficient sales of financial products on the existing customer portfolio and acquisition of new customers;
• Optimizing profit per customer;
• Ensuring a minimum number of phone and telephone calls per day;
• Guarantee a perfect administrative follow-up;
• Working closely with other departments;
• Regulate the daily activities and work within the team;
• Paying attention to fraud prevention;
• Handling complaints accurately based on the guidelines;
• Ensuring that legal requirements, regulations. Finance, departmental instructions and credit policy are adhered to; Secure established service levels;
• Handle all customer contacts in line with the "Great Customer Experience" model;
• Ask targeted questions to allow credit decision makers to make the right decisions regarding the creditworthiness of our customers and assess the credit risk to the lender;
• Prevent payment problems and, if they occur, follow up on them while respecting the rights of the customer;
• Provide input into working groups to facilitate and optimize new procedures and processes;
• Follow up and test new or updated procedures and processes;
• Give input from own knowledge;
• Evaluate new procedures and processes after implementation.

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Your profile

• Minimum high school diploma;
• Dutch = excellent level;
• A first experience (preferably in a 'contact center');
• Thorough product knowledge;
• Communicative and commercial skills;
• Basic knowledge of Microsoft Office applications;
• Administrative skills;
• Understanding of creditworthiness of customers.

Offer

Our client, active in the banking sector, offers an interim contract with option permanent.

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