Customer advisor banking

Our sustainable banking client in the heart of Antwerp is looking for a number of motivated customer advisors. Together with you, the department in which you will end up will be determined, this can be investments, insurances,... be.

Description

  • You analyze the incoming questions from customers via telephone and mail and do the necessary to provide them with a correct answer or the best solution.
  • You are also the first point of contact for colleagues in the office network to help them. You inform them about products, services or files and solve problems.
  • The channels, products and services are evolving rapidly and continue to develop. Together with your team you are responsible for continuous optimization. You constantly adapt the operation to new products, legislation or features in the app and switch quickly when you notice that the same questions come back or when you detect problems

Your profile

  • Customer focused
  • Pragmatic
  • Positive attitude
  • Interest in the financial world more specifically insurance and digitalization
  • Fluent in speaking and writing Dutch and French
  • Good level of thinking

Offer

  • Work for a sustainable employer in the heart of Antwerp
  • Get opportunities to grow
  • Working in day shift from Monday to Friday from 8:30-17:00, or you can also opt to work 4 days a week from 9:00-18:00 and Saturday from 9:00-12:00

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