Customer Care Advisor

One of our clients active in the automotive sector, located in Kortenberg, is currently looking for a Customer Care Advisor. The job description: With customer satisfaction as a goal, you are responsible for both telephone and written relations with end customers regarding the commercial and...

Description

One of our clients active in the automotive sector, located in Kortenberg, is currently looking for a Customer Care Advisor.
The job description:
  • With customer satisfaction as a goal, you are responsible for both telephone and written relations with end customers regarding the commercial and administrative aspects of the maintenance contracts.
  • As point of contact of the dealer network you are in close contact with the salespeople of the concessions.
  • The administrative start-up of all contracts both in terms of services and invoicing to customers.
  • Follow up the current contracts and make the necessary adjustments in case of deviations from the initial parameters.
  • Handling exceptional contract terminations and taking the necessary actions after consultation with the supervisor.
  • Handling both telephone and written questions or complaints.
  • Dealing with and following up overdue payments.

Your profile

  • You have a very good command of Dutch and French
  • You have experience in a similar function
  • You are customer oriented, autonomous and structured
  • You have the ability to negotiate

Offer

Our client offers:
  • A long-term contract;
  • The opportunity to work in an exciting company;
  • An attractive salary package.

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Hi, I'm Dorian Ocakoglu, junior recruiter,
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