Technical Desktop Support

Provide technical support/solutions for all technology equipment (Virtual and physical desktop computers, laptop, Mac, Printer, Video Conference (Zoom) )Troubleshoot hardware and software problems through to resolutionSupport enterprise mobile solutions (Office365, VPN) Set-up and configure new...

Description

  • Provide technical support/solutions for all technology equipment (Virtual and physical desktop computers, laptop, Mac, Printer, Video Conference (Zoom) )
  • Troubleshoot hardware and software problems through to resolution
  • Support enterprise mobile solutions (Office365, VPN)
  • Set-up and configure new systems and hardware upgrades
  • Maintain current environments and software policies
  • Assist in maintaining clear desk with regards to desktop cable management
  • Ensure Service Level Agreements are met and maintained
  • Achieve high quality of service support to the business community
  • Operate comfortably within an International team environment.
  • Provide support for BCP / DR requirements

Your profile

  • Excellent English (spoken and written), other European languages would be an advantage
  • 2+ years IT experience, with proven technical support experience
  • Experience of desktop environments Windows, MS Office 365, Project Tools
  • Software deployment tool, such as SCCM knowledge would be an advantage.
  • Knowledge and experience of voice / network architectures, data WAN/LAN.
  • Understanding of TCP/IP protocol, horizontal and vertical cabling structures
  • Knowledge of IOS/smart devices.
  • ITIL foundation knowledge is an advantage.
  • Customer-service focus, with a positive, ‘’can do’’ attitude
  • Initiative taker, results driven
  • Able to work under pressure and on tight deadlines
  • Organised with good attention to detail
  • Analytical and problem solving skills
  • Excellent communicator
  • Flexible team player, comfortable in a multi-national environment

Offer

We offer a mission of minimum 10 months as Consultant in an international environment at Kirchberg.

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