Business Analyst Operations

Aim of the function: link between business and ICT in the development of improvement projects - project coordination between the different services of Operations Link between business and ICTinvestigates and assesses recurring and/or structural ICT problems within the businessestablishes links with...

Description

Aim of the function: link between business and ICT in the development of improvement projects - project coordination between the different services of Operations

Link between business and ICT
  • investigates and assesses recurring and/or structural ICT problems within the business
  • establishes links with other business questions, groups questions where necessary and assesses the impact of changes on the systems as a whole, searches for efficient/global solutions, consults with the business
solutions, consults with supervisors and managers and formulates proposals to the ICT department.
  • He/she can also be part of the Change Advisory Board
Quality control and improvement projects
  • examines existing working methods in consultation with the departments and draws up improvement plans
  • Follows up on new developments and implementation
Project coordination
  • Within Operations, coordinates all current projects and systematically reports progress to the Manager Customer Journeys/Safe Business and the Manager Operations.
Archive system management
  • is functional owner of the Hyarchis archiving system
Procedural notes
  • Follows up the procedural notes that need to be adjusted
  • Writes procedural notes himself in consultation with supervisors and managers.
Fraud / Risk
must pay specific attention to the risks associated with the processes when carrying out activities.

Your profile

  • Education: master or bachelor;
  • Experience in the field (or related fields) and experience in project management;
  • Knowledge of own department processes: understanding and being able to apply the internal processes of your own department, seen from and in relation to your own job;
  • Conceptual effectiveness: on the basis of a good orientation and realistic interpretation, introducing correct and new ideas, working methods and/or initiating commercial opportunities. Being able to translate these into effective actions;
  • Working customer-oriented: continuously working from the goals and interests of the customer(s), but not without taking one's own goals and interests into account;
  • To this end, sincerely empathising with the customer's values and specific (market) situation;
  • Cooperation: making an effective contribution to a group; taking responsibility as a team member;
  • Cooperating with colleagues as well as with customers;
  • Planning and organizing: organizing and structuring information in such a way that effective action is possible;
  • Change management: effectively and efficiently implement necessary changes in the organization with a balanced focus on money, customers, relationships, market, product and employees;
  • Second country language: mastering the second country language in word and writing. Including the English language.

Offer

Our client, active in the banking sector, offers you a permanent contract.

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Hi, I'm Maud Liot, junior consultant,
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