Business Analyst Operations
Aim of the function: link between business and ICT in the development of improvement projects - project coordination between the different services of Operations Link between business and ICTinvestigates and assesses recurring and/or structural ICT problems within the businessestablishes links with...
DescriptionAim of the function: link between business and ICT in the development of improvement projects - project coordination between the different services of Operations
Link between business and ICT
- investigates and assesses recurring and/or structural ICT problems within the business
- establishes links with other business questions, groups questions where necessary and assesses the impact of changes on the systems as a whole, searches for efficient/global solutions, consults with the business
- He/she can also be part of the Change Advisory Board
- examines existing working methods in consultation with the departments and draws up improvement plans
- Follows up on new developments and implementation
- Within Operations, coordinates all current projects and systematically reports progress to the Manager Customer Journeys/Safe Business and the Manager Operations.
- is functional owner of the Hyarchis archiving system
- Follows up the procedural notes that need to be adjusted
- Writes procedural notes himself in consultation with supervisors and managers.
must pay specific attention to the risks associated with the processes when carrying out activities.
- Education: master or bachelor;
- Experience in the field (or related fields) and experience in project management;
- Knowledge of own department processes: understanding and being able to apply the internal processes of your own department, seen from and in relation to your own job;
- Conceptual effectiveness: on the basis of a good orientation and realistic interpretation, introducing correct and new ideas, working methods and/or initiating commercial opportunities. Being able to translate these into effective actions;
- Working customer-oriented: continuously working from the goals and interests of the customer(s), but not without taking one's own goals and interests into account;
- To this end, sincerely empathising with the customer's values and specific (market) situation;
- Cooperation: making an effective contribution to a group; taking responsibility as a team member;
- Cooperating with colleagues as well as with customers;
- Planning and organizing: organizing and structuring information in such a way that effective action is possible;
- Change management: effectively and efficiently implement necessary changes in the organization with a balanced focus on money, customers, relationships, market, product and employees;
- Second country language: mastering the second country language in word and writing. Including the English language.