Inbound Customer Service Officer

The key of our – and hopefully your – success is that we work with people for people. Collegiality,diversity, and teamwork are some of the trades you will find in our Belgian Customer Servicedepartment. Working closely with the Customer Service Manager, you will be supporting our Belgian customers...

Description

The key of our – and hopefully your – success is that we work with people for people. Collegiality,diversity, and teamwork are some of the trades you will find in our Belgian Customer Servicedepartment. Working closely with the Customer Service Manager, you will be supporting our Belgian customers throughout their customer journey. Entering a fast growing and innovative environment, where you can grow with our vibrant and young team that are driven to provide an excellent customer service.

Are shift hours– between 9am and 8pm - an added value for your personal planning, in combination with structured homeworking? And do you like working in the heart of Brussels when at the office?

In that case we would love to welcome you to our company. The role also provides the opportunity to gain a professional certificate on Bank Mediation (Febelfin – Wet Willems).
  • Attracting new customers by answering incoming calls and responding to customer emails
  • Responding and resolving customer queries and escalating technical issues, whilst finding
and explaining the best solution to solve the problem
  • Providing customers with information about the Bank’s products and services
  • Following up on customers’ instructions including payments, placement of trades, transfer of investment portfolios, and account opening and closure
  • Supporting the Bank’s marketing strategy throughout various campaigns focusing on savings and wealth products

Your profile

  • Perfect knowledge of Dutch
  • Excellent verbal and written communication skills in French and English are a plus.
  • Previous experience in a customer service role will be considered an asset
  • A team that feels like a second family
  • Modern offices in the heart of Brussels
  • Flexibility through a combination of office and telework
  • An ambitious and exciting work environment
  • On the job training and long-term development opportunities

Offer

Permanent contract

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