Workforce manager

For one of our clients, a child benefit fund active in Belgium, we are currently looking for a Worforce Manager. This is a coordinating and coaching role in Flanders, Brussels and Wallonia. Your tasks:You propose to the members of the management team the objectives regarding the optimisation of the...

Description

For one of our clients, a child benefit fund active in Belgium, we are currently looking for a Worforce Manager. This is a coordinating and coaching role in Flanders, Brussels and Wallonia.

Your tasks:
  • You propose to the members of the management team the objectives regarding the optimisation of the operational processes via the planning and reporting tools
  • You consult with them in order to establish a common line of action to reach the objectives
  • You report weekly on the volumes of all customer contacts (telephone, e-mail, post, etc.) and monitor their evolution
  • You make a prognosis of the customer contacts (through all channels: telephone, e-mail, ...) so that you can make an estimate of the expected volumes and the necessary resources to cope with this
  • You make suggestions in order to optimize the service to the customer and/or the efficiency of the operational processes

Your profile

Your profile:
  • You are in possession of a Bachelor or Master degree and can present relevant experience. Knowledge of the sector is a plus
  • You are bilingual NL/FR
  • You have an analytical mind and you can easily handle figures
  • You have excellent communication skills
  • You work in a structured and organised way

Offer

Our client is located in the center of Brussels and offers you:
  • A contract of indefinite duration;
  • A very attractive salary package with extra-legal benefits;
  • A very diverse function;
  • The opportunity to play an important role in a fascinating and dynamic company.

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