Senior Administrator Client Services

For one of our clients, we are looking for a Senior Administrator Client Services: Reporting to the Senior Manager – Client and Investor Servicing, the role holder is responsible for all query management and interactions with clients and investors from a Transfer Agency perspective. You will be...

Description

For one of our clients, we are looking for a Senior Administrator Client Services:

Reporting to the Senior Manager – Client and Investor Servicing, the role holder is responsible for all query management and interactions with clients and investors from a Transfer Agency perspective.
  • You will be accountable to ensure clients and investors are serviced in line with Service Level Agreements (SLA) and will be expected to maintain ownership of all queries.
  • You will build a partnership approach to ensure a smooth working relationship with internal teams. It is key to have a structured and logical approach to root cause analysis and to ensure opportunities are identified for continuous improvements.
  • Daily tasks should be processed within expected timeframes and you will strive to ensure a green rating is achieved for query turnaround.

Your profile

  • University degree in Finance or equivalent;
  • Relevant working experience in Investor Services or similar position, including client contact
  • In-Depth knowledge of Transfer Agency business
  • Detail oriented, well organized, proactive problem solver and able to work with tight deadlines;
  • Ability to work independently on own initiative and as a member of a team;
  • Excellent PC skills;
  • Fluent English essential, knowledge of French or other European languages would be a definite advantage.

Offer

  • Our client offers a 6-month temporary mission to cover a maternity leaver.
  • Our client is the securities services entity of a bank.

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